MGP has built-in kitchen video support and can send dockets to up to eight network printers, so one site can run up to eight screens.
Menu wording varies a little between MGP versions. On a multi-terminal site, do all of this on the Server machine — kitchen printers are disabled on clients, which share the Server's.
Step 1: Set the printer charset to ASCII
This is the setting that catches most sites out.
Go to Configure → Receipt → Printer charset and choose ASCII.
Uniwell's own manual puts it plainly: when using a kitchen video display system, select ASCII. With Unicode, the docket is converted to graphics and the kitchen video system cannot read it.
With the charset on Unicode the orders still arrive, but they show as a picture of the docket — no order number, no separate items, no modifiers, and nothing you can strike off.
Unless you are working in a non-Latin language. Arabic, Thai, Vietnamese, Japanese and Chinese cannot be read in text mode at all. For those, Unicode is the right choice: the docket arrives as a graphic and displays correctly in any script, at the cost of structured items.
Step 2: Add the display as a kitchen printer
- Go to Configure → External Device → Config Kitchen printer.
- Choose Network (Ethernet or WIFI) as the interface.
- Tick one of the #1 – #8 kitchen printer slots.
- Tap the IP address area beside that slot and enter the display's IP address.
- Set Paper width to match your docket layout — 58 mm or 80 mm.
MGP's port is fixed at 9100, which is the display's default. There is nothing to change on either side.
Step 3: Name it
Tap the #x Description area and give it a clear name, such as KDS Hot Kitchen or KDS Bar.
Step 4: Route items to it
Assign departments and PLUs to the kitchen printer number you just set up, using Department → KP and PLU → KP. Anything routed to that KP number now appears on that screen.
For more screens, repeat steps 2 to 4 with a different slot and a different IP address.
Step 5: Check the kitchen print options
Under Configure → System options → KOT (Kitchen Print Options):
| Option | Set to | Why |
|---|---|---|
| Ticket for Kitchen printer (per PLU per cut) | No | If this is on, every item is sent as its own ticket — so one sale becomes several separate orders on the screen instead of one |
| KOT with real time print | Your preference | Whether items go as they are rung up, or when the sale is finalised |
| KOT machine No. print, KOT print clerk | Your preference | Both appear on the docket if enabled |
Step 6: Set a fallback
Route rules if NA decides what happens when a kitchen printer cannot be reached. Set it to Route to 1st valid KP or Route to receipt printer so nothing is lost when a screen is off.
One setting to leave alone
Leave the display's Connection timeout at 0 (keep alive). MGP pings its printers, holds the connection open with a heartbeat and reconnects by itself — the keep-alive default suits that behaviour, and shortening it causes dropped orders between sales.
Done
Ring up a test sale and send it to the kitchen. It should appear within a couple of seconds, with the order number, items and modifiers listed separately. If it arrives as a picture instead, go back to step 1.