The kitchen display can pretend to be a network receipt printer. Your POS adds it the same way it would add a kitchen printer, and dockets appear on the screen instead of on paper. There is nothing to integrate and no menu to sync.
Before you start
- The display and the POS must be on the same network.
- Virtual Printer needs the installed app — Android or Windows. It does not work in a web browser, which is why the setting shows Requires the KDS app there.
- You will need a manager PIN, because Virtual Printer is a manager-level setting.
Step 1: Switch on the Virtual Printer
- Tap the gear icon in the sidebar to open Settings.
- Open the Virtual tab.
- Turn on Enable Virtual Printer.
The status box turns green and reads Running, and shows the address to use, like
192.168.1.50:9100.
If you cannot see the Virtual tab, you are signed in as staff. Tap Unlock all settings and have a manager enter their PIN.
Step 2: Add it in your POS as a printer
Add a new printer in your POS with these details:
| Setting | Value |
|---|---|
| Type | Network / Ethernet / Wi-Fi printer |
| IP address | The address shown on the display |
| Port | 9100 |
Then route the kitchen categories to it, exactly as you would for a physical printer.
Detailed steps for particular POS systems:
Step 3: Send a test order
Ring up a test order and send it to the kitchen. It should appear on the display within a couple of seconds.
Step 4: Tell the display which POS you use
This step is optional but strongly recommended — it is what turns a docket into a properly structured order.
In Settings → Virtual → POS System, pick your POS from the list. Order numbers, table numbers, items and modifiers are then read far more accurately. Leave it on Auto-detect (no template) if your POS is not listed.
Systems marked (image only) send their dockets as pictures rather than text. Those still display correctly, but individual items cannot be pulled out of them.
Give the display a fixed address
The POS finds the display by its IP address, so that address must not change. Give the device a static address, or a DHCP reservation on the router — the same discipline as a network printer. If it changes, the POS quietly stops being able to reach it.
Done
Orders arrive on the screen within a second or two of being sent. The VP indicator in the sidebar shows a green dot whenever the Virtual Printer is running.