When something is not working, this saves a long back-and-forth.
Send the diagnostics
- Tap the question mark in the sidebar to open Help.
- Scroll to the bottom.
- Tap Send to Support.
This includes the app version, build, device details and recent logs. Add a short note about what happened and roughly when.
Send to Support needs an internet connection. Offline, the button reads Send to Support (offline) and is greyed out. Use the copy button on the Build Information panel instead, and paste the result into an email.
Viewing it yourself
View Logs in the same panel shows what the app has recorded. On a tablet it also shows device logs. Copy All puts them on the clipboard.
Capturing what your POS sends
If dockets are not being read correctly, we may ask for a capture of the raw data the POS sends. This is what lets us build or fix a template for your POS.
- Open Settings → Virtual.
- Turn on Diagnostic capture.
- Send a few orders from the POS — ideally including one with modifiers.
- Tell us it is done.
Turn it off again afterwards. It records the full contents of every docket while it is on, so leave it on only for as long as we ask.