It may not be under Settings
Several of the most-asked-about settings live in Menu Builder or Users, not Settings:
| What you want | Where it is |
|---|---|
| Trading hours | Menu Builder → Menu Settings |
| Public holidays and special-date surcharges | Menu Builder → Special Dates |
| Online payment and pay at counter (moved from Menu Settings on 3 October 2026) | Menu Builder → Order Types & Payments |
| Pickup, dine-in, delivery on or off, and ordering ahead | Menu Builder → Order Types & Payments |
| What the POS and Kiosk offer: order types, EFTPOS, Cash, Other | Menu Builder → Order Types & Payments |
| Surcharges (moved from Menu Settings on 3 October 2026) | Menu Builder → Order Types & Payments → Surcharges |
| Show product photos | Menu Builder → Menu Settings → Preferences |
| Guest checkout | Menu Builder → Menu Settings → Preferences |
| Promotion codes | Menu Builder → Promotion Codes |
| Loyalty rewards | Menu Builder → Loyalty Rewards |
| Backoffice logins for this portal | Users → Backoffice logins |
| POS and Kiosk devices | Users → POS devices, or Users → Kiosk devices |
| Staff PINs for the POS and Kiosk | Users → Staff |
| Kitchen display PINs | Users → Kitchen Display (KDS) |
| Cash management (the till) | Users → POS devices → Cash management |
| Cash drawer | Settings → Printers → Edit on the docket printer |
| Cash-ups | Reports → Cash-ups |
| EFTPOS pinpads | Settings → Eftpos Integration |
| Order alert colours | Settings → Orders Screen |
| Lead times | The + and − counters on the Orders screen |
| Bank details | Settings → Billing |
| Logo and banner | Settings → Brand |
| Your own email provider | Settings → Email Settings |
| Your own SMS provider | Settings → SMS Settings |
| Mailchimp / MailerLite | Settings → Mailchimp Integration / MailerLite Integration |
| Menu sync from Kounta, Square and other point-of-sale systems | Settings → POS Integration |
The Star Cloud Printer, Epson ePOS Printer and Android Printer tabs became one, Settings → Printers, in October 2026. On-screen messages that say "Settings > Printers" or "Settings › Printers" mean that tab.
Reason one: you are not an Admin
A user with Admin set to No cannot reach Settings, Users, Billing, POS Integration, printer settings, email and SMS settings, the Transactions report or the setup checklist. Those controls are removed from the page rather than greyed out, so there is nothing to click and no message explaining why.
Ask an admin at your store to open Users and check your row, or to make the change for you.
Reason two: the module is off for your store
Catering, delivery areas, delivery slots, delivery stops, pickup locations, stock control, wholesale ordering, standing orders, customer import and export, QR codes, promotion codes, loyalty schemes, surcharges, kiosk ordering, the POS, EFTPOS integration, POS integration, Mailchimp, MailerLite and each printer type are enabled per store. Cash-ups appears under Reports only once cash management is on.
When one is off you usually get a note rather than silence, along the lines of "The Customer Import module is not enabled on your account. For more details or to enable this feature please contact us." A surcharge dropdown showing only Not available on your plan is the same thing.
Reason three: it belongs to your catering menu
If your store has a catering menu, its settings are a separate Catering Menu section at the bottom of Menu Builder → Menu Settings, with its own payment options and availability. Order Types & Payments is for your main menu only.
Still stuck
Help → Contact Support at the top right of the portal. Include the version number from the footer next to Merchant Portal V.