It may not be under Settings
Several of the most-asked-about settings live in Menu Builder, not Settings:
| What you want | Where it is |
|---|---|
| Trading hours | Menu Builder → Menu Settings |
| Public holidays | Menu Builder → Special Dates |
| Online / cash payments | Menu Builder → Menu Settings → Preferences |
| Surcharges | Menu Builder → Menu Settings |
| Pickup, dine-in, delivery on or off | Menu Builder → Menu Settings → Modules |
| Show product photos | Menu Builder → Menu Settings → Preferences |
| Guest checkout | Menu Builder → Menu Settings → Preferences |
| Promotion codes | Menu Builder → Promotion Codes |
| Loyalty rewards | Menu Builder → Loyalty Rewards |
| Order alert colours | Settings → Orders Screen |
| Lead times | The + and − counters on the Orders screen |
| Bank details | Settings → Billing |
| Logo and banner | Settings → Brand |
| Your own email provider | Settings → Email Settings |
| Your own SMS provider | Settings → SMS Settings |
| Mailchimp / MailerLite | Settings → Mailchimp Integration / MailerLite Integration |
| POS menu sync | Settings → POS Integration |
Reason one: you are not an Admin
A user with Admin set to No cannot reach Settings, Users, Billing, POS Integration, printer settings, email and SMS settings, the Transactions report or the setup checklist. Those controls are removed from the page rather than greyed out, so there is nothing to click and no message explaining why.
Ask an admin at your store to open Users and check your row, or to make the change for you.
Reason two: the module is off for your store
Catering, delivery areas, delivery slots, delivery stops, pickup locations, stock control, wholesale ordering, standing orders, customer import and export, QR codes, promotion codes, loyalty schemes, surcharges, kiosk ordering, EFTPOS integration, POS integration, Mailchimp, MailerLite and each printer type are enabled per store.
When one is off you usually get a note rather than silence, along the lines of "The Customer Import module is not enabled on your account. For more details or to enable this feature please contact us." A surcharge dropdown showing only Not available on your plan is the same thing.
Reason three: your menu is the wrong one
If you run both a Preorder Menu and a Catering Menu, each has its own settings, its own trading hours and its own special dates. The buttons at the top right of Menu Builder switch between them.
Still stuck
Help → Contact Support at the top right of the portal. Include the version number from the footer next to Merchant Portal V.