mypreorder Merchants (V2)
Merchant help (V2)
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Sign in, find your way around the dashboard, and get your store open for online orders.
Sign in to the merchant portal
Find your way around the merchant portal
Work through the Complete your setup checklist
Open or close your store for online orders
Publish your menu so customers can find you
Day-to-day back office — orders, menus, customers, staff logins, reports and settings.
Take an order through to Complete
Cancel or refund an order
Change your trading hours
Mark a menu item sold out
Add a product to your menu
Connect your own services to your store — email and SMS providers, your point of sale, and marketing lists like Mailchimp and MailerLite.
Send email from your own business address
Connect your own SMS provider
Sync your menu from Kounta, Square, Vend, Tyro Connect or Deliverect
Connect Mailchimp to your customer list
Connect MailerLite to your customer list
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Online card payments, pay on collection, which order types and payments each way of ordering offers, and surcharges.
Payments
Choose whether customers pay online or on collection
Card and payment surcharges in Australia and New Zealand
Apply for online payments and daily settlement
Set up a POS or Kiosk device: its login, your staff PINs, the Linkly or Tyro EFTPOS pinpad, how customers pay, and the cash drawer.
How the POS hardware connects at your counter
Add a POS or Kiosk device
Give staff their own PIN for the POS and Kiosk
Connect a Linkly EFTPOS pinpad to a POS or Kiosk
Set up a Tyro terminal for a POS or Kiosk
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Use the mypreorder POS at the counter: take payment, add a customer for their rewards, work the orders, refund, mark items sold out, and cash up the till.
POS
Print the POS quick guide for your counter
Take payment on the POS: EFTPOS, cash or other
Find and take payment for orders on the POS
Refund or cancel an order on the POS
Close the till and print the Z report
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Run a self-ordering kiosk: set up the Windows PC, lock the browser, manager mode, and refunds at the kiosk.
Kiosk
Set up a Windows PC as a kiosk
Lock Microsoft Edge to the kiosk's address
Use manager mode on the kiosk
Refund a card payment at the kiosk
The on-screen keyboard doesn't appear on the kiosk
Receipt and label printers — Star CloudPRNT, Epson ePOS and Android Quick Printer — and reprinting dockets.
Set up a Star CloudPRNT docket or label printer
Set up an Epson ePOS receipt printer
Set up the Android Quick Printer
Set up a kitchen display with a licence key and give kitchen staff a PIN to sign in.
Fixes for the problems merchants hit most — sign-in, orders not refreshing, printing, menu changes not appearing.
I cannot sign in to the merchant portal
The Orders screen says it cannot check for new orders
Menu changes are not reaching your customers
Order dockets are not printing
My QR codes have stopped working