Home Merchant Portal Update your payout bank account

Update your payout bank account

Last updated on Oct 16, 2026

Settings → Billing. Admin only.

Payments from us

Under the Payments from us heading:

  • Bank Name*
  • Bank BSB*
  • Account Number*
  • Account Name*

Select Save Changes at the bottom of the tab.

Until these are filled in, the Dashboard setup checklist shows Add your payout account with a Payouts held chip.

Billing Contact

The same tab holds who we contact about money: Name*, Email Address*, Mobile*, Address*, Suburb*, State* and Postcode*. Order notification emails also fall back to this address when you have not nominated others — see Get an email or SMS on every order.

Payments to us

How our fees are collected, which depends on your arrangement. Either:

  • "Any fees owed to us will be deducted from your account balance at the time of transfer to your bank account."
  • "Any fees owed to us will be charged to your nominated credit/debit card." — with Name on Card, Card Number, Card Expiry and Card Security Code to fill in.
  • Or by invoice.

Bookkeeper Contact

"A copy of your billing emails will be sent directly to your bookkeeper." Optional Name, Mobile and Email Address.

Subscription

Your plan is not self-service. The Subscription section says only: "Contact us to make changes to your subscription."