Commonwealth Bank (CBA) terminals on Linkly come with a delay of about 10 seconds between the card being approved and the POS or kiosk getting the answer. Customers wait at the terminal for no reason. CBA can remove it.
This applies to any CBA terminal connected through Linkly, on a POS or a kiosk.
Before you start
- The terminal's TID (terminal ID). It's usually printed on the terminal's receipts.
- Your Linkly Cloud username. The same one you pair the pinpad with.
1. Ask CBA to change the dialog timeout
Email CBA's 24-hour merchant helpdesk at 24hr_helpdesk@cba.com.au. Include:
- the terminal's TID;
- your Linkly Cloud username;
- the request: reduce the terminal's dialog timeout from 10 seconds to 1 second.
Never put your Linkly password in the email. CBA don't need it, and email isn't a safe place for it.
2. When CBA confirm the change
- Restart the terminal.
- On the terminal, press Func, then 4 (Linkly).
- Enter
11113333, then press OK. - Press Proceed on the screen.
Done looks like: the next card payment shows approved on the POS or kiosk almost as soon as the terminal approves it.
Other banks
Other banks' terminals have their own settings. See Linkly's bank terminal support, or ask your bank.
If something is not right
| What you see | What to do |
|---|---|
| Still a 10-second wait after CBA confirmed | Restart the terminal and repeat step 2. If it's still slow, ask CBA to check the change was made on the right TID. |
| You don't know your Linkly Cloud username | Ask your bank or Linkly. It's the username you entered when you paired the pinpad. |