Check the till during a shift: the X report

Check how the till is going without closing it. The Till sheet shows the takings so far and the cash that should be in the drawer. Print X prints them as an X report, and the till stays open.

Open the till

Select Till in the POS top bar. It reads Till · open while the till is open.

The top of the sheet says when it opened, who opened it and the float, for example "Open since 6:58 am · opened by Sam · float $200.00". A till nobody started reads "Started by a sale".

Select ✕ to hide the sheet. That leaves the till open. Close till is the cash-up.

Takings so far (X)

Each tender taken on this POS device, with the number of payments and the amount, then the Total:

• Cash
• EFTPOS: the pinpad linked to the POS
• Card (own terminal): card payments taken on a terminal that isn't linked to the POS
• Other / not recorded

Cash drawer

Opening float, + Cash sales, − Cash refunds when there are any, and each paid in and out with its reason, note and who did it. The last line is Expected in drawer: the cash the drawer should hold now.

Cash refunds made on this POS come out of this drawer, even for a sale another device took. The sheet refreshes every minute and after each till action.

Print an X report

Select Print X. The POS says "The X report is printing. The till stays open."

Printing an X changes nothing, so print as many as you like. Any staff member can. It shows:

• X REPORT and "Not a close: the till stays open", the store, the device, and when the till opened and by whom.
• SALES: orders paid, gross, discounts, complimentary, fees and surcharges, net sales and GST.
• TAKINGS by tender, REFUNDS, and COMPLIMENTARY items given.
• CASH DRAWER down to Expected in drawer.
• ACTIVITY: No sales and drawer opens. BY STAFF: each person's takings, when you use staff PINs.

It ends "This device only. Online and kiosk orders are in the portal Sales Summary."

Where it prints

1. The printer with Cash drawer ticked whose Opens for is this POS device; else
2. a printer with Cash drawer ticked that opens for Every POS device; else
3. your docket printer named 1, the one that prints every order.

Never a label printer, a KIOSK printer, or a printer with another name such as KITCHEN.

Print X is greyed out

No printer fits that rule. Under the buttons the POS says "To print X and Z reports here, tick Cash drawer on this till’s receipt printer in the merchant portal (Settings › Printers)."

Go to Settings → Printers, edit the receipt printer at this till and tick Cash drawer. See Connect a cash drawer to the POS. The POS picks it up within a minute. The figures on screen work either way.

If something is not right