The wait time customers are quoted is adjustable from the Orders screen, without opening Settings.
- Select Orders in the top bar.
- Look at the top right of the screen for the minute counters.
- Use + to push the wait out, − to pull it back.
Each change applies immediately to new orders.
The counters
You see one counter for each fulfilment type your store offers:
- Pickup: n mins
- Dine-in: n mins
- Deliver: n mins
A store that only does takeaway sees only Pickup.
When to use it
Push the number up when the kitchen is behind, so customers are given a realistic collection time rather than turning up to wait. Pull it back down as soon as you catch up — nothing lowers it during the day.
Where your store opens itself on a schedule, the counters are reset to your store's normal lead time at that automatic open, so a rush on Friday does not leave you quoting long waits on Saturday morning. That normal figure is not editable in the portal — contact support to change it.
If you need to stop taking orders altogether rather than slow them down, see Open or close your store for online orders.