If we have sent you a licence key, you can set up the kitchen display without opening your back office. The key looks like ABCD-EFGH-JKLM.
What you need
- An Android tablet or a Windows PC for the screen. The app is not available for iPhone or iPad.
- The screen must be connected to the internet.
- One licence key per screen. A key activates one device only.
Download the app
Search for KDS - mypreorder in the store on the device, or use these links:
- Android: KDS - mypreorder on Google Play
- Windows: KDS - mypreorder on the Microsoft Store
Enter the licence key
- Open the app. It asks you to "Choose how to set up this device".
- Select I Have a Licence Key.
- Type the key into Licence Key. The dashes and capital letters are added for you.
- Select Validate Key.
- Check the Licence Found panel. For should show your business and the store this screen is for.
- Under Screen name (to tell your screens apart), change the suggested name to one your staff will recognise, such as
Kitchen. - Select Confirm & Activate.
Done
The app moves to the sign-in screen. Staff sign in with their own PIN — see Give kitchen staff a PIN for the kitchen display.
From then on, new orders appear on the screen by themselves. To learn the screen itself, start with Take an order from arrival to bump.
Reinstalled the app on the same screen
Enter the same licence key again on the same tablet or PC. The Licence Found panel says "This key is already on a screen. It sets that screen up again on the same tablet." Select Confirm & Activate: the screen comes back with its licence. On a different tablet the key is refused. Ask us to move the screen to it.
If the key is not accepted
- "Invalid key. Please check and try again." — Check for a mistyped character. Keys never contain the letters I or O, or the numbers 0 or 1.
- "This key has already been activated on another device." — Each key works on one screen, on one tablet. For a second screen, ask us for another key. To move a screen to a different tablet, ask us.
- "This key is no longer valid. Ask your provider for a new one." — The key has been cancelled. Contact us for a new key.
- "This key is not active. Contact your provider." — The key is suspended or has run out. Contact us.
- "This key hasn't been assigned to a location yet…" — This shows when you select Confirm & Activate. The key has not yet been linked to your store. Contact us and we will link it.
- "Unable to connect to server. Please check your internet connection." — Connect the screen to the internet and try again.
- For in the Licence Found panel is not your business or store — do not select Confirm & Activate. Select Try a different key, and contact us.
No licence key?
Request one from your back office. On the Dashboard, under Add-ons, find Kitchen Display (KDS) and select Set up your free KDS — or Open Kitchen Display if your store already has a kitchen display. In the dialog, select Request a licence key. The contact form opens with the request already written. Send it.
Get the screen ready and install the app first, so you can enter the key as soon as it arrives.
Every store includes one free licence. For more screens, contact us to buy more licences.
App versions before 1.3.0 also offer Start Free Trial. Do not use it. It signs up a separate business, and your mypreorder orders do not reach it.