If your store is connected to a POS
Look at the top of Menu Builder → Menu. On a POS-linked store there is a blue banner naming your system:
Use this area only to deactivate menu items that you do not want customers to order online, or to change the order in which they appear to your customers. Kounta is the master of your menu, so all other product, modifier, optionset and price changes should be performed in Kounta and then sync'd to mypreorder (Settings > POS Integration).
The same banner exists for Square, Vend and Tyro Connect.
Safe to do in the portal
- Deactivate an item or mark it sold out — see Mark a menu item sold out.
- Reorder items with the up and down arrows.
Do in your POS instead, then sync
- Prices
- New products, groups or modifiers — the New Menu Item, New Menu Group and New Modifier buttons are hidden on these stores for exactly this reason
- Optionsets and modifier changes
Run the sync from Settings → POS Integration — see Sync your menu from Kounta, Square, Vend, Tyro Connect or Deliverect. It can take several minutes on a large catalogue.
If you are not on a POS
Work through these:
- Is the item Active? Select its Status label and check.
- Is the fulfilment type ticked? An item with Available for set to pickup only will not show to a customer ordering delivery. The Available for column in the menu list shows TA, DI, DY, SO, ALL or N/A — select Key below the list for the legend.
- Is it time-restricted? The Available section of the item editor limits it to certain days or hours.
- Is it VIP, Wholesale or Staff only? Those statuses hide it from ordinary customers.
Photos are not appearing
Product photos only show to customers if Display Images is ticked in Menu Builder → Menu Settings. It is also a row in the Dashboard setup checklist, Show your product photos.
The Save buttons are missing
Some stores are set so only Admin users can change the menu. A non-admin sees the screens but not the New or Save buttons.