Home Merchant Portal Mark a menu item sold out

Mark a menu item sold out

Last updated on Aug 27, 2026

You do not have to edit an item to stop selling it. The Status label on the menu row is a button.

  1. Open Menu BuilderMenu.
  2. Expand the group the item is in.
  3. Select the coloured Status label on that item's row — Active, Unavailable, and so on.
  4. A small window opens with the item name and Select a status for this menu item:.
  5. Pick one. It saves straight away.

The choices

Which choices appear depends on the modules switched on for your store.

Every store

  • Unavailable — the item stops being orderable and stays that way until you change it back.

With stock control enabled

  • In stock
  • Out of stock — off the menu until you put it back.
  • Out of stock today — off the menu, and back on by itself for the next trading day. This is the one you want for "we've run out of the special".
  • VIP customers — orderable only by customers with the VIP tag.

Without stock control, the same modal shows a single Available option in place of In stock.

With other modules

  • Wholesale only — wholesale-tagged customers only.
  • Staff only — staff ordering only.

Reading the menu list

The Available for column uses short codes. Select Key at the bottom of the menu list to see them:

  • TA — Pickup / Takeaway
  • DI — Dine-in / Bookings
  • DY — Delivery
  • SO — Standing Orders
  • ALL — all of the above
  • N/A — none of the above, so not available

If your menu comes from your POS

Deactivating an item here is exactly what this screen is for, even on a POS-linked store. Changing its price, name or modifiers is not — see Menu changes are not reaching your customers.