The red banner
The application was unable to check for new orders and will automatically try again every N seconds. Last successful update: HH:MM
The portal has lost contact with us. It keeps retrying on its own, so you do not need to restart anything — but until the banner clears, the list on screen is stale and new orders may already be waiting.
Check, in this order:
- Your internet. Load any other website on the same machine.
- Reload the page. A tab that has been open for days is the most common cause.
- Your router or Wi-Fi, if other devices are also struggling.
- A second device — a phone on mobile data. If orders come through there, the problem is your shop's connection rather than us.
Watch Last successful update. Once it starts moving again, the connection is back.
While the banner is up, run the shop from a phone on mobile data, or from your POS if orders route there.
The blue banner is not an error
There are currently no orders awaiting fulfilment. Last updated: HH:MM
This is the normal idle state — the portal is talking to us fine and there is simply nothing waiting.
Orders never arrive at all
If the screen is refreshing happily and orders are genuinely not coming:
- Check the badge at the top of the screen says OPEN. See Open or close your store for online orders.
- Check today is ticked in the Trading Hours grid, and that a Special Date has not closed you. See Change your trading hours.
- Check your menu is published — the Dashboard setup checklist shows Publish your menu with a Not live yet chip if it is not.
Never miss one again
Turn on Order Notifications so a new order reaches you by email or SMS regardless of what the Orders screen is doing — see Get an email or SMS on every order.