Home Merchant Portal Change your trading hours

Change your trading hours

Last updated on Oct 16, 2026

Trading hours live with the menu, not with your store details.

  1. Open Menu Builder.
  2. Select Menu Settings in the left-hand list.
  3. Scroll to Trading Hours, and its Hours* (24hr clock) grid.

The grid

Three rows across the seven days:

  • Available? — tick Yes for each day you trade.
  • From — the opening time, 24-hour clock, e.g. 07:30.
  • Until — the closing time, e.g. 14:00.

Select Save Changes at the bottom of the tab.

The times drive the automatic open and close: "Trading Hours are used to automatically open and close your online store at the appropriate time of day." Whether that automation runs is controlled by the Online Store checkboxes just above the grid: Online store always open, Automatically open online store and Automatically close online store.

Trading Hours in Menu Settings: Online Store with Online store always open unticked, Automatically open online store and Automatically close online store; Hours (24hr clock) from SUN to SAT, each Available? Yes, From 06:00, Until 18:00; the note on opening and closing automatically; and the Trading Hours Summary Open 7 days, 6am - 6pm

What customers actually read

The grid decides when ordering is possible. It is Trading Hours Summary* — a free-text box just below the grid — that customers see. Its help text: "Trading Hours Summary is displayed to your customers on-screen when they choose a pickup or delivery time (not shown for dine-in). Try to keep brief."

Change the grid and the summary together, or the two will disagree.

Three more message boxes sit under it, each shown at a different point:

  • Menu Information — while the customer browses your menu.
  • Checkout Information — during checkout.
  • Order Confirmation* — on screen after checkout.

A one-off closure

Do not edit the weekly grid for a single day. Use Menu Builder → Special Dates instead — see Close for a public holiday or special date.