Your back office lives at merchant.mypreorder.com.au.
Sign in
- Open merchant.mypreorder.com.au in a browser.
- Enter your Username and Password.
- Tick Remember me if this is your own device.
- Select Login.
You land on the Dashboard.
Note that the field is Username, not your email address. It is the user name that was created for you, and it may be a short word rather than an address.
Already signed in
If you open the login page while a session is still active you see your store name and You are already logged in!, with two buttons: Dashboard to carry on, and Logout to sign out so somebody else can log in.
Signing out
Select Logout at the top right of the portal. On a phone, open the menu button first — Logout is at the bottom of that list.
If your password does not work
There is no "forgotten password" link on the merchant login screen. Merchant password resets are done from inside the portal, or by us:
- If a colleague can still sign in as an Admin user, they can set your password for you — see Add a staff login to the merchant portal.
- If you can sign in and simply want a new password, see Change your merchant portal password.
- If nobody can get in, contact support.
The Forgot password link your customers use when signing in to order does not reset a merchant portal login — they are separate accounts.