Taking card payments online is not something you switch on yourself — a payment facility has to be set up for your store first.
Where the portal points you
Settings → Payment Gateway carries the offer:
All merchants can now apply for a payment gateway and receive daily settlement. For more details or to apply please contact us.
Merchants who have not yet applied also see a banner on the Dashboard offering the same thing:
DAILY SETTLEMENTS! You are invited to set up your FREE online payments facility, which means daily settlement direct to your bank.
It carries an APPLY NOW link and a contact us link.
Before you apply
Have your Billing details complete, including the Payments from us bank account — that is where settlement lands. See Update your payout bank account.
Once it is live
- Tick Enable Online Payments in Menu Builder → Menu Settings so customers get the option at checkout. See Choose whether customers pay online or on collection.
- Refunds become possible from the order card and from Reports → Transactions. See Cancel or refund an order.
Apple Pay and Google Pay
If digital wallet payments are temporarily unavailable, a banner appears at the top of the portal saying so, and customers see a matching notice at checkout. Card payments are unaffected and your store keeps taking orders as normal. Nothing needs doing at your end.