Pair a Linkly pinpad again when you swap the terminal, or when Linkly stops accepting the old pairing. You do it in manager mode, so the POS or kiosk stays signed in.
The current pairing keeps working until the new one succeeds, so a wrong pair code won't stop you taking payments.
Tyro terminals are paired with Tyro, not on the device. See Set up a Tyro terminal for a POS or Kiosk.
When you need to
- You replaced the pinpad, or moved a different pinpad to this POS or kiosk.
- A payment fails with "The secret was invalid. You will need to perform the PIN pad pairing process again."
Before you start
- Your Linkly Username and Linkly Password.
- A manager PIN. Until your store has a Manager under Staff, it's the device's own PIN: an admin sets it in the merchant portal under Users → POS devices (or Kiosk devices) → Device PIN. Once it has one, managers use their own 6-digit staff PIN instead. See Give staff their own PIN for the POS and Kiosk.
- The pinpad switched on and online, showing a Pair Code.
Pair it again
- Open manager mode. On a kiosk, tap the strip along the bottom of the screen five times within three seconds. On a POS, select Manager (on a narrow screen, it's in Staff tools). Then enter the manager PIN.
- Under Terminal, select Pair terminal again. Manager mode closes and Pair the pinpad again opens.
- Enter your Linkly Username, Linkly Password and the Pair Code shown on the pinpad.
- Select Pair Pinpad.
When it succeeds, the menu opens and the new pairing is used from the next payment. Changed your mind? Select Cancel: keep the current pairing.
Never write your Linkly password down on or near the POS or kiosk.
If pairing fails
The screen shows "Pairing failed." with Linkly's reason. Check the pair code hasn't expired on the pinpad, get a new one, and try again. Until it succeeds, the old pairing stays in place.
If something is not right
| What you see | What to do |
|---|---|
| "No card terminal is configured for this device. Orders are taken without EFTPOS." | No pinpad is linked to this device. Add it in Settings → Eftpos Integration, then sign the device out and in again. See Connect a Linkly EFTPOS pinpad to a POS or Kiosk. |
| Terminal has no Pair terminal again | The device has a Tyro terminal, which is paired with Tyro. |
| The device PIN doesn't open manager mode | Your store has a Manager under Staff, so only a manager's own staff PIN works now. |
| "Too many incorrect PINs." | Wait for the countdown, or an admin selects Clear lockout on the device's row under Users. Ordering and payment carry on meanwhile. |