Tyro terminals connect through Tyro Pay Instore. Unlike Linkly, nothing is typed in on the POS or kiosk. You authorise mypreorder in Tyro's portal, pair the terminal with Tyro, then choose it in the mypreorder portal.
Before you start
- A Tyro terminal, and a login to Tyro's merchant portal with the System Admin role.
- An admin login to the mypreorder portal, with EFTPOS turned on for your store. Until it is, Eftpos Integration shows a page with Talk to us about EFTPOS instead.
- The device's login, under Users → POS devices or Kiosk devices. See Add a POS or Kiosk device.
- One terminal per device. Two counters need two device logins and two terminals.
1. Authorise mypreorder in Tyro
You only do this once for your business. Every terminal under an authorised merchant ID can then be added.
- In the mypreorder portal, open Settings → Eftpos Integration and select New Eftpos Pinpad.
- Eftpos Provider*: choose Tyro. The Tyro fields appear.
- Under Merchant Authorisation, select Open the Tyro authorisation page. Tyro's portal opens in a new tab.
- Sign in as a System Admin, select your merchant IDs (MIDs), and authorise them.
- Back in the mypreorder tab, select Refresh next to Merchant (MID). Your merchant should now be listed without — NOT AUTHORISED after it.
2. Pair the terminal with Tyro
These are Tyro's steps, on the terminal and in Tyro's portal:
- On the terminal, go to Settings → POS Pairing → Mode, and choose Integrated.
- In Tyro's portal, choose Pair Terminal and enter the terminal's ID (TID).
- On the terminal, choose Pair with POS, then Start.
If the menus on your terminal read differently, Tyro's own help has the current steps for your model.
3. Choose the terminal in the mypreorder portal
Back in New Eftpos Pinpad, with Tyro chosen:
- Assigned User *: the device. The list shows every POS device and kiosk device at your store, by name and sign-in email.
- Location: optional. Where the terminal sits, such as "Front counter".
- POS Reference: "The reference Tyro knows this merchant by. Use the same value for every terminal at the one merchant."
- Merchant (MID): choose your merchant. The terminals under it load below.
- Terminal (TID): choose the terminal you paired in step 2. Terminal Name fills in from Tyro. It is how the terminal appears in the pinpad list and in reports.
- The receipt and surcharge options (below).
- Status *: Active.
- Select Save.
If a list will not load, the portal ticks Enter manually for that field and says why underneath. Type the MID or TID exactly as Tyro shows it, with no spaces. You can tick Enter manually yourself at any time.
Receipts
- Receipt Cut and Receipt Auto Print: as for any pinpad.
- Integrated Receipts: "Tick to include the Tyro EFTPOS receipt on the sales receipt." The card receipt then prints with the order.
- Integrated Receipts Merchant Copy: appears once Integrated Receipts is ticked. "Tick to always print merchant copy sales receipts."
Integrated Surcharging
The surcharge is added by the Tyro terminal, not by mypreorder. Ticking Integrated Surcharging doesn't turn it on or off. It only tells customers paying by EFTPOS "A card surcharge may be added at the terminal."
- Australia: card surcharges ended on 1 October 2026. Turn dynamic surcharging off in your Tyro terminal settings, and leave Integrated Surcharging unticked. We can't change Tyro's settings for you.
- Where card surcharges are still allowed, such as New Zealand: if Tyro adds one, tick Integrated Surcharging, and leave Surcharge Eftpos Payments (Menu Builder → Order Types & Payments) at No surcharge, or the customer pays twice. See Card and payment surcharges in Australia and New Zealand.
4. Sign in the POS or kiosk
Sign the device in with its login. A device already signed in picks up its terminal at its next sign-in, so sign it out in manager mode (Sign out this device) and in again. A Tyro terminal needs no pairing on the device, so the menu appears straight away. See Sign in a POS or Kiosk and pair the EFTPOS terminal.
Place a small test order and pay it on the terminal to check everything is connected.
Refunds
A Tyro refund is made on the terminal, with the customer there to present their card. The merchant portal can't send it.
- POS sales: refund them on the POS. See Refund or cancel an order on the POS.
- Kiosk sales: refund them at the kiosk, in manager mode. See Refund a card payment at the kiosk.
If something is not right
| What you see | What to do |
|---|---|
| Your merchant is listed with — NOT AUTHORISED, or "Tyro returned no merchants for this POS. The merchant may not have authorised us yet." | Authorise mypreorder in Tyro (step 1), then select Refresh. |
| "No terminals are paired under this MID yet." | Pair the terminal (step 2), then select Refresh next to Terminal (TID). |
| "The saved TID … is not paired under this MID." | The terminal was unpaired or swapped. Pair it again (step 2), or choose the terminal you use now. |
| The POS or kiosk shows Terminal not set up when a customer pays | The pinpad's MID or TID doesn't match Tyro. The line underneath is Tyro's reason, such as "Merchant ID not found." or "Terminal is not paired. Please establish a pairing key for this terminal". Check the MID and TID in Eftpos Integration, and pair the terminal again if needed. No payment was taken. |
| The device isn't in Assigned User | Add it under Users → POS devices or Kiosk devices, then open Eftpos Integration again. |
| "Tyro Pay Instore is not configured in this environment." | Contact us. |
Printing
- POS: dockets print on the store's docket printer, where your online orders print. Set the polling time on the printer at the counter to 5 seconds. For a cash drawer, see Connect a cash drawer to the POS.
- Kiosk: a kiosk with a Star CloudPRNT printer needs the printer's Printer Name set to
KIOSK, and its polling time on the printer set to 10 seconds. See Set up a Star CloudPRNT docket or label printer.