Connect a Linkly EFTPOS pinpad to a POS or Kiosk

Each POS and each kiosk takes card payments on its own EFTPOS pinpad. You add the pinpad under Settings → Eftpos Integration and link it to the device's login.

This article covers Linkly pinpads. For a Tyro terminal, see Set up a Tyro terminal for a POS or Kiosk. For how the terminal, tablet, printer and cash drawer connect at a POS counter, see How the POS hardware connects at your counter.

Before you start

• An admin login. Only admins see Eftpos Integration. Until EFTPOS is turned on for your store, it shows a page about taking card payments, with Talk to us about EFTPOS.
• The device's login, under Users → POS devices or Kiosk devices. See Add a POS or Kiosk device.
• One pinpad per device. Two counters need two device logins and two pinpads.

Add the pinpad

1. Open Settings → Eftpos Integration and select New Eftpos Pinpad.
2. Eftpos Provider*: choose Linkly.
3. Assigned User *: choose the device. The list shows every POS device and kiosk device at your store, by name and sign-in email.
4. Location: optional. Where the pinpad sits, such as "Front counter".
5. Tick Receipt Cut and Receipt Auto Print if you want them.
6. Status *: Active.
7. Select Save.

POS ID reads (auto generated) until you save. You never type it.

Then sign the device in and pair it

The device picks up its pinpad when it signs in. The first time, it asks for your Linkly Username, Linkly Password and the Pair Code shown on the pinpad. See Sign in a POS or Kiosk and pair the EFTPOS terminal.

Already signed in? Sign it out in manager mode (Sign out this device) and sign in again.

The pairing is kept with the device's login. Swapped the pinpad later? See Pair a Linkly pinpad again.

The list

Each pinpad is listed with its Provider, POS ID, Location, Terminal and Status, with Edit on each row. To stop using a pinpad, edit it and set Status to Inactive.

Refunds

A Linkly refund runs on the pinpad that took the payment, and the customer taps or swipes their card there.

• POS sales are refunded on the POS, from Orders. See Refund or cancel an order on the POS.
• Kiosk sales are refunded at the kiosk, in manager mode. See Refund a card payment at the kiosk.

The merchant portal's refund options can start a Linkly refund too. See Cancel or refund an order.

Card surcharges

• Australia: card surcharges ended on 1 October 2026, so mypreorder adds none. Menu Builder → Order Types & Payments says "Payment surcharges ended on 1 October 2026." If your terminal adds a card surcharge by itself, ask your bank to turn it off.
• New Zealand: you can set Surcharge Eftpos Payments under Menu Builder → Order Types & Payments. If your terminal already adds a surcharge, leave it at No surcharge, or the customer pays twice. See Card and payment surcharges in Australia and New Zealand.

Printing

• POS: dockets print on the store's docket printer, where your online orders print. Set the polling time on the printer at the counter to 5 seconds. For a cash drawer, see Connect a cash drawer to the POS.
• Kiosk: a kiosk with a Star CloudPRNT printer needs the printer's Name set to KIOSK in Settings → Printers, and its polling time on the printer set to 10 seconds. See Set up a Star CloudPRNT docket or label printer.

If something is not right