When a POS or kiosk shows its sign-in screen again, sign it back in with the device's email and password, then fix the cause so it stays signed in.
Check which screen it is
- POS Device Sign In or Kiosk Device Sign In, asking for Device Sign-in Email and Password: the device is signed out. Read on.
- A PIN keypad, such as "Enter your staff PIN to start." or "This POS is locked": the POS is still signed in. Staff sign in with their own PIN. See Sign in to the POS with your staff PIN, switch and lock.
Sign it back in
Enter the device's email in Device Sign-in Email, its Password, and select Sign In. The email is under Users → POS devices or Kiosk devices, in Device sign-in email.
The Linkly pairing is kept with the device login, so it isn't asked for again. Only the sign-in is needed. See Sign in a POS or Kiosk and pair the EFTPOS terminal.
Why a POS signs out
The POS is a website, so the browser keeps its sign-in. It is lost when:
- It runs in a guest, InPrivate or Incognito window, or in Edge's kiosk mode. These forget everything when they close. Use Chrome or Edge in a normal window.
- The browser clears site data when it closes. Turn that off in the browser's privacy settings.
- Someone clears the browser's history or cookies.
- It isn't used for about four weeks. A POS used every day stays signed in.
- It's opened at a different address, such as an old bookmark. The sign-in belongs to
https://pos.mypreorder.com.
See Set up a tablet or PC for the POS.
Why a kiosk signs out
Windows runs the kiosk in Microsoft Edge's kiosk mode, which is always InPrivate. Whatever the kiosk keeps, its sign-in included, is gone whenever Edge closes.
- Edge's idle time isn't 0. Edge resets an idle kiosk by closing it and opening it again, which signs it out. With the 5-minute default, every quiet spell leaves the kiosk on its sign-in screen. Set the idle time to 0 (off) in the kiosk set-up. The kiosk has its own idle screen, so it doesn't need Edge's.
- A restart, Windows update or power cut closes Edge too. The kiosk always needs signing in after one. Set Windows Update to install and restart outside trading hours.
- It isn't used for about four weeks.
See Set up a Windows PC as a kiosk.
If something is not right
| What you see | What to do |
|---|---|
| The POS sign-in screen every morning | The browser forgets on close: a guest, InPrivate or Incognito window, or site data cleared on close. Use a normal window and keep site data. |
| The kiosk sign-in screen after a quiet spell | Edge's idle time isn't 0. Change it in the kiosk set-up. |
| The kiosk sign-in screen after a restart | Expected with Edge's kiosk mode. Sign in again, and keep updates outside trading hours. |
| "This login has been deactivated. The store can reactivate it in the merchant portal, under Users." | An admin set the device to Inactive. Set its Status back to Active under Edit. |
| Signed out during the day, and none of the above fits | A manager may have chosen Sign out this device in manager mode. Sign in again. |
| It asks to pair the pinpad again | The pinpad was changed or added again in Settings → Eftpos Integration. Pair it with your Linkly details. |