Set up the tablet or PC the POS runs on, so it stays signed in and shows the staff tools in the top bar. The POS is a website, so the browser's settings matter.
What you need
- A tablet (10 inches or larger, used in landscape) or a PC.
- Chrome or Microsoft Edge.
- A POS device login for this tablet. Give each tablet its own: two tablets on one login share one till. See Add a POS or Kiosk device.
- The POS address, the same for every brand:
https://pos.mypreorder.com
Nothing plugs into the tablet: the EFTPOS terminal and the printer reach it over the internet. See How the POS hardware connects at your counter.
Set up the browser
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Use a normal window. Not a guest, InPrivate or Incognito window, and not Edge's kiosk mode: those forget the sign-in when they close.
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Keep site data when the browser closes. In the browser's privacy settings, make sure it doesn't clear cookies and site data on close.
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Go to
https://pos.mypreorder.com. -
Open it full screen, with no address bar or browser tabs. Install it as an app:
- Android tablet (Chrome): tap ⋮ at the top right, then Add to Home screen (on some tablets, Install app). If it offers Install or Create shortcut, choose Install. Then open the POS from its icon on the home screen.
- Chrome on a PC: ⋮ → Cast, save, and share → Install page as app.
- Edge: ⋯ → Apps → Install this site as an app.
The installed POS opens in its own window, like an app. On a PC you can also press F11 for full screen.
Then sign in and pair the terminal: see Sign in a POS or Kiosk and pair the EFTPOS terminal.
Is there an Android app?
Not yet. An Android app is planned. Until then, install the POS from Chrome as above: it opens in its own window, without browser tabs.
Running the POS as a web app means fixes and improvements reach you as soon as they're ready, with nothing to update on the tablet.
Check the screen size
In landscape at 1024 pixels wide or more, the staff tools sit in the top bar: POS, Orders, Products, Lock and Manager (and Till when the till is on). On a narrower screen, such as a tablet in portrait or a phone, they're behind one Staff tools button (a spanner) at the top right.
To see what the POS sees, open https://pos.mypreorder.com/about/diagnostics and look at Screen:
- Viewport (CSS px): the width and height the POS works with. The width needs to be 1024 or more.
- Pixel ratio: the display scaling. Windows display scaling of 150% shows as 1.5x and makes the viewport narrower.
- Physical: the screen's own resolution.
If the width is under 1024, turn the tablet to landscape, or lower the Windows display scaling or the browser zoom.
Sound and sleep
- Turn the volume up for the new online order chime. Browsers play sound only after the screen has been tapped, so tap it once when you start the day. Test it in Manager → Test sound: see Use manager mode on the POS.
- The POS keeps the screen awake while it's open, where the browser allows it. Battery saver can stop that, so keep the tablet plugged in.
A sign-in lasts about four weeks from the last time the POS was used, so a POS used every day stays signed in.
If something is not right
| What you see | What to do |
|---|---|
| The sign-in screen every morning | The browser forgets on close. Use a normal window and keep site data. See The POS or Kiosk asks to sign in again. |
| The staff tools aren't in the top bar | The screen is narrower than 1024 pixels. Use Staff tools, or turn the tablet to landscape. |
| Everything looks too big or too small | Check Screen in diagnostics, then change the display scaling or the browser zoom. |
| No chime for online orders | Turn the volume up, tap the screen once, and check Play a sound is on in Manager. |
| The screen goes to sleep | Turn off battery saver, keep the tablet plugged in, or set its screen timeout longer. |
| The POS opens in a Chrome tab | It was added as a shortcut. Remove the icon, then add it again from Chrome and choose Install. |