Using the display

Take an order from the moment it lands through to clearing it off the screen.

By Help Desk

• 9 articles

Take an order from arrival to bump

Open orders line up across the screen, the one due soonest on the left. Each order moves through a set of stages until you bump it off the screen. This article covers the whole path. The stages | Stage | What it means | |---|---| | New | Just arrived. Not yet accepted | | Accepted | You have acknowledged it, but not started | | Preparing | Being made | | Ready | Finished and waiting to go out | | Completed | Handed over. Leaves the screen | Two other outcomes exist: Rejected, for a new order you turn down, and Void, for one cancelled after it was accepted. Both ask for a reason. If you are signed in as staff, a manager must also enter their PIN. Accept a new order A new order card with the green Accept and red Reject buttons in the band under the header A new order shows a green Accept button and a red Reject button in the coloured band under the header. Tap Accept to take it on. Tapping the header does nothing until the order is accepted. Some orders skip New and arrive as Accepted, with no Accept and Reject buttons. POS orders sent through the Virtual Printer do this unless a manager switches off Auto-accept orders in Settings → Virtual. An online ordering system can also send its orders already accepted. Move an order forward Tap the coloured header at the top of the card. Each tap moves the order on one stage — Accepted to Preparing, Preparing to Ready, Ready to Completed. This is called bumping. If the order has not been paid in full, the last bump opens Payment Required, which asks How did they pay? Tap Cash or Card, and the order is marked paid and completed. Cancel leaves it on the screen. An order with nothing to pay skips this. The Payment Required dialog asking How did they pay? with Cash and Card buttons Change how many taps it takes Three taps from Accepted to Completed is the default, Full Workflow, but it is a setting. If your kitchen bumps a lot of orders quickly, One-Tap Bump completes an order in a single tap with a five-second undo. See Change how many taps it takes to clear an order. More actions A preparing order card with its ⋮ menu open Tap the ⋮ button at the right of the coloured band under the header. The list changes with the stage the order is in: - View Order — the whole order: customer, items, prices, payment, notes and status history - Print — send it to a printer. Shown once a printer is set up. See Print dockets from the display - Send to POS — for an online order that has not reached the POS yet - Mark as Paid — for an unpaid order. Asks whether they paid by Cash or Card - Set Priority — adds a red Priority tag so the order stands out. It does not move the card. Remove Priority takes it off - Accept and Reject — on a new order - Start Preparing, Mark Ready and Complete — move the order on one stage - Return to Kitchen — take a Ready order back to Preparing - Refund — for a paid online order - Void Order — cancel an order that has been accepted If you are signed in as staff, Reject, Refund and Void Order ask a manager to enter their PIN. See Void an order, or refund it. Done The order disappears from the board once it reaches Completed. It is not gone — see Bring back an order you have already cleared.

Last updated on Oct 10, 2026

What the colours on an order card mean

Everything on a card is designed to be read from across the kitchen. Here is what each part is telling you. Orders on the kitchen display The header colour is the stage The coloured bar across the top of each card shows which stage the order is at — New, Accepted, Preparing, Ready — not how late it is. The stage is also written under the order number. Every stage has its own colour. If the default is hard to read on your screen, pick one of four sets under Colour Theme in Settings → Display. The header also shows the customer's name and the time the order came in. While Order Timer is on, a clock runs beside that time. It counts up from when the order arrived. For an order due later, it counts down to the due time, then up again once the order is overdue. The flashing edge is the clock Timing shows as a pulsing border around the whole card: | Border | Meaning | |---|---| | Blue | A new order waiting to be accepted | | Orange | Due within the next 5 minutes | | Red | Past its due time | A card with no pulse has been accepted and has more than five minutes to run. POS orders sent through the Virtual Printer have no due time of their own: they count as due the moment they arrive, so their border pulses red straight away. If your venue prefers the header colour itself to track time instead of the stage, a manager can switch on Timer Priority Colours in Settings → Kitchen → Timer. It only works while Order Timer is on. See Show how long each order has been waiting. The band underneath is the order type The coloured strip below the header names the order type — TAKEAWAY, DELIVERY, DINE-IN, DRIVE-THRU or IN-ROOM — with the due time and how long is left. A small tag carries the table number, room number, delivery company or car rego where there is one. Tap the tag for the details. The band also holds the ⋮ button for the card's other actions. POS orders sent through the Virtual Printer show no time in the band. A manager can hide the band on those orders with Show subheader in Settings → Virtual, while Auto-accept orders is on. The ⋮ button is hidden with it. Payment and tags Payment shows on the right, under the band: - PAID in green, with the amount — paid - TO PAY in red, with the amount, on a pale red strip — not paid yet. A part-paid order shows what is left to pay, with the amount already paid underneath - FREE ORDER — nothing to pay Where the payment method is known, its icon sits beside the amount. Tap the payment icon to see the payment details. For a card payment it reminds you: Sight customer card to verify cardholder before handover. POS orders sent through the Virtual Printer carry no prices, so their cards show no amount or payment at all. Tags show on the left — Priority, and others such as VIP, First Order or No Show. Tap a tag like No Show to see what it means. Notes Notes from the customer or the POS show in a yellow box headed Note: — under the item they belong to, or at the bottom for the whole order. Allergies come through the same way, as a note or a modifier. To make words like "gluten" or "nut" stand out in modifiers, a manager can add the Allergen Alert preset under Settings → Kitchen → Styling. It colours modifier lines only — a word in a note is never highlighted, so always read the notes. See Highlight items and allergens in colour.

Last updated on Oct 10, 2026

Strike off items as you make them

On a long order it is easy to lose your place. Tapping an item strikes a line through it so you can see at a glance what is left. Strike one off An order card with Fries and the No ice modifier struck off and greyed out Tap the item. A line appears through it and it turns grey. Its modifiers are struck off with it. Tap it again to remove the line if you tapped the wrong one. Modifiers work the same way — tap the modifier line on its own to strike just that, leaving the item itself untouched. Some POS orders sent through the Virtual Printer show as a copy of the printed docket rather than a list of items. Those cannot be struck off. What it does and does not do Striking an item off does not move the order forward. The order stays at its current stage until you bump it. Nothing is sent back to the POS. A struck item drops out of the all-day bar and the Consolidated Items counts, so they show only what is still to make. It is a working note for the kitchen. The mark is saved on the screen, so it is not lost if the app restarts mid-service. Making long orders easier to read A manager can colour particular items, and words such as "no" or "gluten" in modifiers, under Settings → Kitchen → Styling. A struck item loses its colour, so what is left stands out. See Highlight items and allergens in colour.

Last updated on Oct 10, 2026

Bring back an order you have already cleared

Completed, rejected and void orders stay on the screen's recall list after they leave the board. Recall brings one back. The recall panel Recall an order 1. Tap RECALL in the sidebar on the left. On a keyboard, press R. The Recall Orders panel opens. 2. Find the order. The most recent is at the top. Each one shows its number, the customer, COMPLETED, REJECTED or VOID, and how many items it has. Tap View Order to check it first. 3. Tap the Recall to button. It names the stage the order goes back to, such as Recall to Ready. 4. Tap Recall Order to confirm. The order returns to the board at that stage and flashes so you can find it. It can be worked and bumped again as normal. Orders already in progress are not disturbed. What the list holds The panel shows the 50 most recently cleared orders, newest first. It is not a full order history. For older orders, look in the back office. No orders to recall today means there is nothing to bring back yet. Rejected and void orders A rejected or void order shows the reason given for it, in red, where the total would be. You can see why before you bring it back. A rejected order comes back as New, with its Accept and Reject buttons. A void order you bring back returns on this screen only. Other screens and the back office still show it as void. See Void an order, or refund it.

Last updated on Oct 10, 2026

See how many of each item are outstanding

When six orders each have a burger on them, what the grill needs to know is "six burgers", not "six orders". The all-day bar counts the items you choose across every open order on the screen. Where to find it The all-day bar runs along the bottom of the screen. It shows each tracked item with how many are still to make, and updates as orders arrive, as you strike items off and as you bump orders. An item with none outstanding stays on the bar, faded, at 0. The all-day bar showing 3 burgers, 4 fries, 3 katsu, 3 salmon and 2 miso The bar is switched on by default, but nothing shows until a manager picks the items to track. It does not show on phone-sized screens. For the full breakdown, tap ITEMS in the sidebar — or press C on a keyboard. The Consolidated Items panel lists every outstanding item across the open orders, the biggest count first. It needs no setting up. The Consolidated Items panel listing each outstanding item with its count Choose which items are counted The bar tracks up to 32 items. To change the list: 1. Open Settings → Kitchen → All Day. If you are signed in as staff, a manager has to unlock it first — see Unlock settings that need a manager PIN. 2. Tap Add Tracked Items, or Add More Items once the list has some. 3. Choose how to match the item name: Exact for one item, or Contains or Starts with to count every variant of a product together. 4. Tap an item under Currently in queue or Recent items (30 days). Or type a name under Or enter manually and tap Add. 5. Under Sort Order, choose Manual to order the list yourself with the arrows, A–Z, or Qty to put the biggest count first. The list is shared by every kitchen screen at the venue. Turning it off If the screen is tight for space, switch off All Day Items at the top of Settings → Kitchen → All Day. The bar disappears; the Consolidated Items panel still works.

Last updated on Oct 10, 2026

Keyboard shortcuts

The display is built for touch, but it works from a keyboard too — useful on a monitor with no touch screen, or with a bump bar that sends key presses. | Key | Does | |---|---| | ← and → | Move between orders. The selected order gets a blue outline | | Enter or Space | Bump the selected order, the same as tapping its header | | R | Open Recall Orders | | C | Open Consolidated Items | | T | Open Lead Times | | S | Open Settings | | H | Open Help | | Esc | Close whatever panel is open. In Two-Tap Bump, it first drops the order you selected | A new order still needs Accept tapped on the screen. Enter and Space do not accept it. Lead Times only matters if your ordering system lets the kitchen change lead times. When it does, the sidebar shows a TIMES button too. See Change lead times for online orders from the display. Shortcuts are ignored while you are typing in a box, so you can enter a rejection reason without triggering anything. They also do nothing while a licence message covers the screen — see A licence message covers the screen. On a touch screen the shortcut list is hidden from the in-app Help panel, since it does not apply. The keys still work if a keyboard is attached.

Last updated on Oct 10, 2026

Void an order, or refund it

Void Order cancels an order the kitchen has already accepted. Refund gives money back on a paid online order and leaves it on the board. Signed in as staff, both ask a manager for their PIN — see Unlock settings that need a manager PIN. Void an order The Void Order dialog on a paid online order, with Full Refund, Partial Refund and No Refund 1. Tap ⋮ on the order card, then Void Order. It is there for Accepted, Preparing and Ready orders. A New order is turned down with Reject instead. 2. On a paid online order, the dialog reads This order has been paid. Choose whether to refund it, and give a reason. Pick a Refund Decision: Full Refund, Partial Refund (type the amount in Refund Amount ($)) or No Refund. Nothing is picked to start with, and Void Order stays greyed out until you choose. 3. Type a reason. Void Order stays greyed out until you do. 4. Tap Void Order. An unpaid order, or one from your POS, has no refund choice — just the reason. Refund without cancelling While a paid online order is on the board, tap ⋮ → Refund. Pick Full Refund or Partial Refund, type a reason, and tap Process Refund. Nothing changes on the screen until the server accepts the refund. Then Order refunded (or Partial refund made) confirms it. If it was refused, Not refunded says why. An order is refunded once. After that, Refund leaves the menu and Void Order offers no refund. What happens to the money The display never touches the customer's card. It records the refund and sends it, with any void, to the online ordering system the order came from. That system decides whether the card is refunded and what the customer is told, and may pass your reason on — write it for the customer. Check in the back office that the refund went through. Voiding a POS order tells the POS nothing. Void or refund the sale in the POS too. A void works without internet: the screen sends it once it is back online. A refund needs the internet, so refund an order while the screen is online. Offline, Refund says Refunds need an internet connection. Try again when this screen is back online. When a paid order is voided while a refund cannot be made, the dialog offers no refund choice and says why: This order has been paid. Refunds need the internet, and this screen can't reach the server right now. Voiding it now doesn't refund it. — or, for a sign-in made while the screen was offline, To refund it, sign in again with the internet on. Voiding it then cancels the order without refunding it. To give the customer their money back, refund it in the back office. Done A void order leaves the board. RECALL lists it as VOID, with your reason in red. After a refund the card still reads PAID. View Order shows REFUNDED or PART REFUND, with the amount and time. You can recall a void order, but only on this screen. Other screens, the back office and the ordering system keep it void, and a refund stands. See Bring back an order you have already cleared. If something is not right | You see | What it means | |---|---| | Amount must be between $0.01 and the order total | A partial refund must be more than zero and no more than the order total | | No Refund in the menu | The order is new, from your POS, unpaid, free, or already refunded | | No managers or admins on this screen | The display has no manager PINs to check. If it is offline, connect it and try again. If it is online, nobody here is a manager or admin yet: one is added in the back office |

Last updated on Oct 16, 2026

Change lead times for online orders from the display

When the kitchen falls behind, push out the wait time online customers are given, then pull it back when you catch up. Anyone signed in can do it, with no manager PIN. Change a lead time The Lead Times panel with Takeaway at 15 minutes, Delivery at 30 and Dine In at 10 1. Tap TIMES in the sidebar, below ITEMS. On a keyboard, press T. The Lead Times panel opens. 2. Find the order type. There is one row for each type your venue takes, such as Takeaway, Delivery or Dine In. Under each name is the range it can be set within, such as 5-90 min. 3. Tap + to add 5 minutes, or − to take 5 off. When the board is empty, the same controls also sit under No active orders, so you can change them without opening the panel. What it changes From then on, customers ordering online are offered times no sooner than the new lead time. Orders already placed keep their times. It works both ways. A change made in the back office shows here too, and every screen at the venue shows the same figure. How long it lasts The new figure stays until someone changes it, here or in the back office. If your store opens itself on a schedule, Takeaway and Delivery go back to your normal lead time when it opens. To stop orders altogether rather than slow them down, see Open or close the store from the display. No TIMES button? The button shows only when your online ordering takes lead times from the display. It never shows on a screen in Local mode. Without the button, pressing T still opens Lead Times, but changes made there do not reach your customers. Done The row shows the new number of minutes, and so does every other screen at the venue. New online orders are offered times no sooner than that. If something is not right | You see | What it means | |---|---| | Requires internet connection | The screen is offline. Lead times change only while it is connected | | − or + is greyed out | The lead time is at the bottom or top of its range. The range is set for your venue, not on the display | | Lead time already at limit | It cannot go any further that way | | Failed to adjust lead time | The change did not save. Try again. If it keeps failing, see Send diagnostics to support |

Last updated on Oct 16, 2026

Open or close the store from the display

Close the store from the kitchen to stop new online orders, and open it again when you are ready. Anyone signed in can do it, with no manager PIN. Find the store button The sidebar, with the OPEN order count near the top and the green OPEN store button above HELP It sits low in the sidebar, just above HELP: a green dot over OPEN, or a red dot over CLOSED. It shows whether customers can order online right now. It is not the OPEN number near the top of the sidebar. That number counts the orders on the board, and tapping it refreshes them. Close or open the store The Close Store? confirmation with Cancel and Close Store buttons 1. Tap the store button. When the store is open, Close Store? appears, with This will notify your integration that the store is now closed. Are you sure? When it is closed, you see Open Store? instead. 2. Tap Close Store or Open Store to confirm, or Cancel to leave it as it is. Every screen at the venue changes with it. What closing does It flips the same open/closed switch the back office uses, so it stops new orders from your online ordering, app and kiosks. The display keeps working. Orders already on the board stay and can be finished, and dockets from the POS still arrive. Your trading hours do not change. How long it lasts The store stays closed until someone opens it again, here or wherever you usually do it. If your store opens itself on a schedule, it opens again at the next scheduled opening time. The button follows the store wherever it changes. When the back office or your trading hours open or close the store, the button changes too. To slow orders down rather than stop them, see Change lead times for online orders from the display. No store button? The button shows only when your online ordering is connected to the display for store status. Without it, open and close the store in the back office as usual. Done The button shows a red dot over CLOSED, and customers can no longer order online. Opened again, it shows a green dot over OPEN. If something is not right | You see | What to do | |---|---| | Requires internet connection | The screen is offline. Tap Close, then reconnect it, or open or close the store from the back office | | The button does not change after you confirm | The change did not go through. Check the screen is online and try again | | CLOSED on the display, but customers can still order online | Close the store from the back office, then see Send diagnostics to support |

Last updated on Oct 16, 2026