mypreorder Merchants (V2)
Merchant help (V2)
Search for the articles here or browse the categories below.
Sign in, find your way around the dashboard, and get your store open for online orders.
Sign in to the merchant portal
Find your way around the merchant portal
Work through the Complete your setup checklist
Open or close your store for online orders
Publish your menu so customers can find you
Day-to-day back office — orders, menus, customers, staff logins, reports and settings.
Take an order through to Complete
Cancel or refund an order
Change your trading hours
Mark a menu item sold out
Add a product to your menu
Connect your own services to your store — email and SMS providers, your point of sale, and marketing lists like Mailchimp and MailerLite.
Connect Mailchimp to your customer list
Connect MailerLite to your customer list
Send email from your own business address
Connect your own SMS provider
Sync your menu from your POS
Online payments, cash on collection, card surcharges and EFTPOS pinpads for kiosk and POS.
Choose whether customers pay online or on collection
Add a card or payment surcharge
Apply for online payments and daily settlement
Receipt printers — Star CloudPRNT, Epson ePOS and Android Quick Printer — and reprinting dockets.
Pair a kitchen display with your store and give kitchen staff a PIN to sign in.
Fixes for the problems merchants hit most — sign-in, orders not refreshing, printing, menu changes not appearing.
I cannot sign in to the merchant portal
The Orders screen says it cannot check for new orders
Menu changes are not reaching your customers
Order dockets are not printing
My QR codes have stopped working